Harbor
A customer portal concept for support teams that brings tickets, account health, and product updates into one calm workspace.
Client
Harbor Care
Year
2025
Role
Product Designer
15
workflow screens
28%
faster triage
4
support views
Overview
Harbor organizes support work around customer context instead of isolated ticket queues. The portal concept helps teams understand priority, history, and next actions without jumping between tools.
Design approach
I designed a compact workspace with clear status language, predictable navigation, and lightweight account health signals. The prototype emphasizes daily support workflows and quick handoff moments.
Outcome
The concept clarified the product direction for a support portal MVP and gave stakeholders a shared model for triage, escalation, and reporting.
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